Category Archives: Dental Emergency

Can You Get a Refund from a Dentist Who Messes Up?

I had a dental crown placed on a slightly crooked tooth. A few weeks later, my tooth became sensitive to both hot and cold. He assured me that was normal for the first few weeks. But, a few months later, I ended up in the E.R. from the pain. They told me I needed to see a dentist. I called a couple of dentists but had trouble getting in. Two days later my face swelled up. Luckily, when I called the next dentist and told them, they scheduled an emergency appointment for me. At the appointment they told me there was something called an open margin on my dental crown. Apparently, that led to a tooth infection and I now need a root canal treatment and a new crown. The second dentist said this is because the dental crown wasn’t placed properly.

Here is my problem. I called the first dentist and asked for my money back because I had to get a new grown and root canal treatment. I didn’t think they’d have a problem giving me my money back seeing as they messed up. Man, was I wrong. They told me I am responsible with what happens after they place the crown. But, if the crown was defective, how can that be my fault?

The second dentist showed me the x-ray and it is huge. Should my dentist have taken an x-ray after the crown to see the margin? If so, will that help me get a refund?

Presley

Dear Presley,

Man in pain, grabbing his cheek in need of emergency dental care.

I am sorry this happened to you. One of the things I suggest you do is get these x-rays from this second dentist. This will really help you. I don’t think a malpractice suit will be worth the money, but there are some things you can do.

1. Tell them you are going to go to the dental board. It will be serious for this dentist if the board gets involved and that may cause your dentist to think twice about not giving you back your money.
2. While you are not going to get enough from a malpractice suit, that does not mean that that you wouldn’t benefit from having an attorney write a letter to your dentist on official letterhead. Your dentist doesn’t need to know you’re not going to court and it could get him nervous.
3. I would see if your second dentist would be willing to talk to your first dentist. Sometimes a dentist will be willing to listen more to a peer than to a patient.

I am glad you got the emergency dental help you needed. In your place, I would switch to the second dentist permanently, especially if they’re willing to confront your first dentist about shoddy work.

This blog is brought to you by Gilbert Emergency Dentist Dr. Matt Roper.

Emergency Dentist Caused Massive Problems

I had a problem where my tooth number 19 became sensitive to cold. I didn’t have a regular dentist because I have a bit of a dental anxiety. Generally, my teeth stay healthy, but this time I could tell something was wrong. I looked online and there was a dentist who called himself an emergency dentist which meant he would see patients who didn’t have a regular dentist. I went in and he did a quick examine and some x-rays. He told me that one of my wisdom teeth is impacted and should probably be extracted, but if I wanted him to do a filling instead, that could fix it as well. I went ahead to have him do the filling. It was just a few days after that when everything blew up. I was in tremendous pain. I went back to the dentist and he adjusted the filling and told me to take over-the-counter pain meds. I mentioned the pain felt deeper and closer to tooth 19, but he said the only other option was to extract the tooth. I asked for a referral to an oral surgeon and went to have the tooth extracted. That seemed to help things and I was relieved. However, when the prescribed antibiotics and pain meds wore off, the pain returned. I could not understand that because there was not tooth left. Eventually, I ended up at the ER in so much pain I didn’t know what to do. They told me that I had an abscess on the tooth which I’d been telling the dentist all along was the problem. I called him and he just told me to give it time. Instead, I went back to the oral surgeon because I didn’t trust the dentist any longer. He said that he didn’t do root canals and I need an endodontist. So, I found an endodontist. I’m out a ton of money and time, not to mention all the pain I’ve been in. To be honest, I’m more likely to avoid the dentist than ever before because of this. Is there any way I can get at least some of this money back from my dentist for all these unnecessary procedures?

Dennis

Dear Dennis,

Man in pain, grabbing his cheek in need of emergency dental care.

What a horror story! I am so sorry this happened to you. I would consider this gross malpractice. Here is why:

1. The sensitivity to cold should have told your dentist right away that a root canal treatment was likely needed. If he didn’t like doing root canals, he could have simply refered you elsewhere.
2. The pain didn’t go away with the filling and he is just adjusting your bite? That was another symptom of the need for a root canal treatment.
3. You have an extraction and that doesn’t help the problem, should have told him he had the wrong tooth. Instead he tells you to “give it time.” Time for what? To develop a bigger infection and leave you with a dental emergency?

My suggestion is that you go to the dentist and ask him politely to pay for all the extra, unnecessary procedures. If you end up losing the tooth, he should pay for its replacement as well. If he refuses, you have a good malpractice case.

Help for Your Dental Anxiety

I want to make sure you are aware of dental sedation. This can allow you to get your dental work done without anxiety and without pain. There are different levels of sedation. My suggestion for you would be to use oral conscious sedation until you are comfortable at the dentist again. It is administered by a pill. However, it is so strong you will need someone to stay with you a ride to and from the dentist as well as stay with you for a few hours after your procedure until you are steady on your feet and lucid again.

Patients who use this say it changes their life. In fact, they are so relaxed that most people just sleep through their entire procedure. Give this a try, with a different dentist than the one who was such an incompetent disaster.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

Can a Toothache Cause Chestpain?

My mother is in her 80s and absolutely hates going to the doctor and dentist. The other day when I went by to see her, she was chewing weirdly. When I asked her about it she said her tooth has been hurting. She said the pain comes and goes and that it makes her chest hurt sometimes. I went into a mild panic and she got snippy and told me to stop worrying that her chest hurts every time her tooth hurts and it is nothing. Ignoring the fact that I need to get her to see a dentist for her tooth, is chest pain a normal side effect of a toothache?

Selena

Dear Selena,

elderly woman smiling

Both Toothaches and Chest Pain Can Indicate a Heart Attack

I would like you to take your mother to the doctor right away. Chest pain should always be investigated. Although tooth pain is not one of the more common signs of a heart attack, it does occur in about 10% of cases. Rather than localized, this type of tooth pain seems to be more across the entirety of the jaw, though it often starts in the lower left.

Some additional signs of a heart attack are:

  • A squeezing feeling in your chest and/or arms
  • Nausea, heartburn, stomach pains
  • Shortness of breath
  • Dizziness and Lightheadedness
  • Cold sweats

Dental Health and Cardiovascular Health are Linked

Your mother implied that she has had several toothaches, which makes me wonder about her oral health. When you take her to the dentist, have him look at her gum health. People with periodontal disease are more likely to suffer a heart attack or diabetes. Getting her heart checked is priority one. Then, if that is clear, then I’d like you to schedule a dental appointment for her as soon as possible. You should be able to get an emergency dental appointment.

If Dental Anxiety Keeps Her Away

You mentioned that your mother does not like doctors and dentists. It is possible that she, like many people, suffers from dental anxiety. If that is the case, then having her see a sedation dentist will make her much more likely to agree to regular treatments. It will enable her to have pain-free/anxiety-free dental appointments.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

Dentist Won’t Remove My Tooth

I have been having a lot of dental work done. I recently had two root canals done. One of them has never felt quite right. I have a wisdom tooth that is infected and my dentist wants to remove it. I’m all for that. However, I also want to remove the tooth that had the root canal treatment. He won’t do it. I’m waiting until I can get both done. Is there anything I can say to convince him to take that tooth out?

Stacey

Dear Stacey,

A woman holding her jaw in pain

While I am sure you can find a dentist who would be willing to take out the extra tooth that you would like removed, I’m not sure you want to do that. If your dentist thought the tooth was infected, he would certainly take it out. After all, he would make more money taking out an extra tooth. So why is he saying no? The only reason I can think of is he has integrity and is not willing to take your money unnecessarily. In all honesty, I think that is something to be grateful for.

Please don’t put off getting that infected wisdom tooth removed. A tooth infection is serious and will spread. If you think about how close your jaw is to your heart, you do not want the infection reaching there. You are putting yourself in serious risk by holding out to try to convince him to do this other tooth.

If you still want to insist on having both removed, as I said earlier, I am sure you can find a dentist willing to take your money.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

My Husband is Being Tortured By Our Dentist

My husband had an accident that caused some damage to his chin and teeth, as well as gave him a concussion. We took him to the ER, then the dentist the next morning. The dentist said everything needed some time to calm down. When it did, one of his teeth started turning dark. Fortunately, he wasn’t in pain. Our dentist said she didn’t see anything and only felt dried blood. From there, she gave him a dental crown. Fast forward a couple of months and he was in severe pain. Our dentist then gave him an emergency root canal treatment. She prescribed him 5 days worth of antibiotics then finished up his root canal treatment a week later. Even after the root canal treatment, the pain continued. The dentist provided him with no pain relief medication. After another week she decided to root canal the tooth next to the one she previously treated. That also did nothing. My husband is in absolute agony and I feel like her lack of caring is border line torture. What should we do to get him the help he needs?

Lisa

Dear Lisa,

Man in pain, grabbing his cheek in need of emergency dental care.

Your husband has been through so much and I can tell how much you care about him. Your dentist has made a couple of big mistakes here. First, when the tooth first started to discolor, it needed a root canal treatment right then. I don’t know why your dentist didn’t do one. It makes no sense to me. The dried blood should have been a giant hint that the tooth was dead, even if the discoloration didn’t tell her that.

Next is the way she handled the root canal treatment itself. The way she provided only five days of antibiotics, but waited seven days to close the root canal tells me that she doesn’t understand how these infections work at all. By allowing the antibiotics to run out, she also allowed the infection to flair back up, then she closed the tooth. No wonder your husband was in pain. She never got rid of the infection and closed it up inside the tooth. Then, she did a useless treatment on the adjacent tooth.

Your husband is not being served well by this dentist. I highly recommend that you call an endodontist first thing in the morning. They are root canal specialists and can get this treated correctly. When you call, let them know what has happened so they can get him some antibiotics and pain relief while they get his appointment ready. I’m certain they’ll schedule him an emergency appointment.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

How to Know if a Tooth is Infected?

I am really confused and wondering if one dentist is incompetent or maybe one is just taking me for a ride? I went to the dentist and he told me I had a small cavity. He told me it would only need a small filling. We did the filling and then a few days later the tooth was very sensitive, especially to cold. I went back in and now he is telling me I need a root canal treatment. How can it go from small filling to root canal in such a short time? Is this tooth really infected or am I being taken for a ride?

Connie

Dear Connie,

toothache

I am suspicious of this and think you need a second opinion from someone who can examine you. If there is a tooth infection, an x-ray should show that pretty clearly. Sensitivity to cold could also be the result of a poorly done dental filling. I’m assuming you had a composite filling done. These can sometimes be tricky. If a dentist is used to placing silver fillings, he may not yet have the skills to place a composite filling yet.

One thing to notice is the senstivity. If it starts to happen even when you don’t have anything cold, that would be a concerning sign. In that case, I would get the root canal treatment. It is better to nip these things in the bud before an infection can spread.

If it is just the filling, just having that re-done by someone who understands the procedure for composites will solve the issue.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

How Long Can I Put Off a Root Canal Treatment?

I have a tooth that needs a root canal treatment. My wife thinks it is urgent and I need to get it checked right away. There is absolutely no pain from this and I think it can wait, especially since I’ve been laid off. If I absolutely had to, I could take money out of savings and deal with this, but I would rather wait until I had some income again. Is that possible? My wife is absolutely certain I am going to die from this if I don’t see a dentist.

David

Dear David,

Man in pain, grabbing his cheek in need of emergency dental care.

I cannot give you hard and fast numbers, but there are some general guidelines that apply here. First, though, let me explain why your wife is so worried. Believe it or not, there are still people who die from tooth infections. There was a fairly recent case that made the news about a truck driver who died from his tooth. He’d planned on getting an appointment but was too late. That being said, not every infected tooth has to be seen right away. It depends on if it is an active or latent tooth infection.

Signs of an active tooth infection:

  • Current or recent pain
  • Drainage by the infected tooth
  • A pimple on your gums

Any of the above tells me you need to be seen by your dentist and have the root canal treatment done. On the other hand, if your tooth has no pain at all and has not for a while, then you have a latent infection and can afford to put off your root canal treatment for a bit. If the pain returns, call your dentist right away to schedule an emergency appointment.

Is there a risk in waiting?

There are a couple of risks here. One is that the tooth infection blows up quickly causing you to need a more invasive treatment than would have been necessary. A second issue is that your tooth doesn’t hurt for years, but because of what was going on in the background you end up with root absorption and your tooth can no longer be saved. Then, instead of a simple root canal treatment, you end up with a tooth extraction and the cost of a tooth replacement, such as a dental implant.

If you’re in no pain whatsoever, wait and see if the job situation turns around. If it looks like this may be a long-term problem, go ahead and get the treatment while it is simple.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

Can’t Afford Wisdom Tooth Extraction

I have a back, lower wisdom tooth that cracked some time back. Since then, I’ve been having problems with it falling apart little by little. More and more pieces are falling off. I don’t think there is any more pulp but the tooth is sensitive. I’m wondering if I can just let this slowly fall out by itself or if I have to go to the dentist to have it extracted. I’m dead broke so am hoping I can avoid the dentist. I lost my business during COVID, then got a job with another company and they’ve recently had to shut down as well. What do you think?

Paul

Dear Paul,

Man in pain, grabbing his cheek in need of emergency dental care.

I am sorry for all the losses you have sustained during COVID. Losing something you built up yourself is heartbreaking. Compound that with the stress of not feeling like you can afford the care you need and I really feel for your situation. There are a couple of ways this can go. First, it is possible that the tooth will just slowly fall out on its own with no problems for you. However, there is also a possibility that an infection will get into your bone and cause pretty serious problems.

One thing that confuses me about your description is the idea that you don’t think there is any more pulp but the tooth is sensitive. If the infection got into the pulp then the tooth should be dead and it would not be sensitive, unless you are talking about sensitivity to when you are biting down instead of being sensitive to air.

Given your financial situation, here is what I am going to recommend. As long as you don’t have any swelling around your jaw, you are safe to wait this out and hope the tooth dies away on its own. If you start to have swelling, then you have an emergency dental situation and you need to see a dentist as soon as possible.

There are affordable dentists who would be willing to work with you on the payment issue. This would be especially true for someone in your situation who needs real help.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

In Pain After Dental Work in Mexico

I need some advice and am wondering if I have a dental emergency on my hands. I went to Mexico to save some money on my dental care. They gave the three crowns in all. One of the crowns fell off after a few days, so I made the trip back to have it fixed. Then, they told me it needed a root canal treatment in order to have the crown replaced. When I asked why they didn’t do that to begin with they said root canals only work sometimes so aren’t worth it unless there is a problem. It sounded like they were trying to save me money before so I agreed to the root canal treatment. Now I am in massive pain and the tooth is really sensitive. I called them back and they said I would need to come back in. Now they are saying the tooth is cracked and I will need to extract it and get a dental implant. If it wasn’t cracked before does that mean they cracked it when they did the root canal? Do I go ahead with this extraction and replacement? I’m starting to lose confidence in them.

Bryce

Dear Bryce,

Man in pain, grabbing his cheek in need of emergency dental care.

STARTING to lose confidence in them? I lost confidence back when the dental crown fell off. Properly bonding on a dental crown is a pretty basic dental procedure. Even the worst crowns should last a minimum of five years. Yours did not even last a few days. As for their root canal treatment, the excuse that they don’t always work does not wash with me. While root canal failure is a thing, if your tooth is infected you need a root canal treatment. Period. However, I don’t think you needed one. You gave no indication to me that you were in pain, which is one of the signs of an infected tooth.

I think you were given an unnecessary root canal. Not only that, they didn’t finish it. If they had, you would not be in pain. You can only have sensitivity in a tooth if there is still some viable tissue. A root canal treatment is supposed to remove all the inside tissue. Obviously, they didn’t. Now they are saying the tooth is cracked and you need to replace it. Even if it is true that the tooth is cracked, that does not make it unsavable.

I would not let these people anywhere near your teeth for even a second. I don’t know what the laws are in Mexico for patient recourse in these situations, but you may end up just having to cut your losses. If you are in pain, and it sounds like you are, I’d like you to schedule an urgent dental appointment with a dentist here in the United States. Get a true evaluation of this tooth and see where you stand. Then we’ll have a better idea of how you can get this healed.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

She Should Not Trust This Dentist

I need some advice. I went to the dentist because of a toothache. It was actually hard for me to go because I have a lot of dental anxiety. When I got there he said that there is an infection in a tooth that already had a filling. He said the tooth is too far gone to save and it needs to be extracted then replaced with a dental implant. He gave me some antibiotics and scheduled me to come back in less than a week for the extraction. I’m having serious doubts about this, but it may just be because I don’t like dentists. Should I just move forward with this or are there other options?

Mandy

Dear Mandy,

A woman grabbing her jaw in need of an emergency dentist

I am very glad you wrote. I think you need to get a second opinion before moving forward with this. If the tooth were as far gone as the dentist indicated, he would not have needed an x-ray to see that. Your filling would literally be falling in on the decay. Plus, you would have been having severe pain for a while and that isn’t something you mentioned. You seemed to indicate the pain was fairly new. Have another dentist look at this just to make sure this is what your tooth really needs. It’s better to be safe in cases like this.

It showed real courage and wisdom to go to the dentist when you had a toothache, even with your dental anxiety. Tooth infections are considered dental emergencies and you did the right thing even if I am not sure you should trust this dentist.

I want to address something that can help with your anxiety. When you get your second opinion, try to find a dentist who offers dental sedation options. Doing it that way will enable you to get an anxiety-free and pain-free appointment. Patients with anxiety find dental sedation can change their lives and enable them to finally get all the dental work they’ve been avoiding for years done.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.