Tag Archives: root canal treatment

Dental Emergency

Can You Get a Refund from a Dentist Who Messes Up?

I had a dental crown placed on a slightly crooked tooth. A few weeks later, my tooth became sensitive to both hot and cold. He assured me that was normal for the first few weeks. But, a few months later, I ended up in the E.R. from the pain. They told me I needed to see a dentist. I called a couple of dentists but had trouble getting in. Two days later my face swelled up. Luckily, when I called the next dentist and told them, they scheduled an emergency appointment for me. At the appointment they told me there was something called an open margin on my dental crown. Apparently, that led to a tooth infection and I now need a root canal treatment and a new crown. The second dentist said this is because the dental crown wasn’t placed properly.

Here is my problem. I called the first dentist and asked for my money back because I had to get a new grown and root canal treatment. I didn’t think they’d have a problem giving me my money back seeing as they messed up. Man, was I wrong. They told me I am responsible with what happens after they place the crown. But, if the crown was defective, how can that be my fault?

The second dentist showed me the x-ray and it is huge. Should my dentist have taken an x-ray after the crown to see the margin? If so, will that help me get a refund?

Presley

Dear Presley,

Man in pain, grabbing his cheek in need of emergency dental care.

I am sorry this happened to you. One of the things I suggest you do is get these x-rays from this second dentist. This will really help you. I don’t think a malpractice suit will be worth the money, but there are some things you can do.

1. Tell them you are going to go to the dental board. It will be serious for this dentist if the board gets involved and that may cause your dentist to think twice about not giving you back your money.
2. While you are not going to get enough from a malpractice suit, that does not mean that that you wouldn’t benefit from having an attorney write a letter to your dentist on official letterhead. Your dentist doesn’t need to know you’re not going to court and it could get him nervous.
3. I would see if your second dentist would be willing to talk to your first dentist. Sometimes a dentist will be willing to listen more to a peer than to a patient.

I am glad you got the emergency dental help you needed. In your place, I would switch to the second dentist permanently, especially if they’re willing to confront your first dentist about shoddy work.

This blog is brought to you by Gilbert Emergency Dentist Dr. Matt Roper.

Dental Emergency

Emergency Dentist Caused Massive Problems

I had a problem where my tooth number 19 became sensitive to cold. I didn’t have a regular dentist because I have a bit of a dental anxiety. Generally, my teeth stay healthy, but this time I could tell something was wrong. I looked online and there was a dentist who called himself an emergency dentist which meant he would see patients who didn’t have a regular dentist. I went in and he did a quick examine and some x-rays. He told me that one of my wisdom teeth is impacted and should probably be extracted, but if I wanted him to do a filling instead, that could fix it as well. I went ahead to have him do the filling. It was just a few days after that when everything blew up. I was in tremendous pain. I went back to the dentist and he adjusted the filling and told me to take over-the-counter pain meds. I mentioned the pain felt deeper and closer to tooth 19, but he said the only other option was to extract the tooth. I asked for a referral to an oral surgeon and went to have the tooth extracted. That seemed to help things and I was relieved. However, when the prescribed antibiotics and pain meds wore off, the pain returned. I could not understand that because there was not tooth left. Eventually, I ended up at the ER in so much pain I didn’t know what to do. They told me that I had an abscess on the tooth which I’d been telling the dentist all along was the problem. I called him and he just told me to give it time. Instead, I went back to the oral surgeon because I didn’t trust the dentist any longer. He said that he didn’t do root canals and I need an endodontist. So, I found an endodontist. I’m out a ton of money and time, not to mention all the pain I’ve been in. To be honest, I’m more likely to avoid the dentist than ever before because of this. Is there any way I can get at least some of this money back from my dentist for all these unnecessary procedures?

Dennis

Dear Dennis,

Man in pain, grabbing his cheek in need of emergency dental care.

What a horror story! I am so sorry this happened to you. I would consider this gross malpractice. Here is why:

1. The sensitivity to cold should have told your dentist right away that a root canal treatment was likely needed. If he didn’t like doing root canals, he could have simply refered you elsewhere.
2. The pain didn’t go away with the filling and he is just adjusting your bite? That was another symptom of the need for a root canal treatment.
3. You have an extraction and that doesn’t help the problem, should have told him he had the wrong tooth. Instead he tells you to “give it time.” Time for what? To develop a bigger infection and leave you with a dental emergency?

My suggestion is that you go to the dentist and ask him politely to pay for all the extra, unnecessary procedures. If you end up losing the tooth, he should pay for its replacement as well. If he refuses, you have a good malpractice case.

Help for Your Dental Anxiety

I want to make sure you are aware of dental sedation. This can allow you to get your dental work done without anxiety and without pain. There are different levels of sedation. My suggestion for you would be to use oral conscious sedation until you are comfortable at the dentist again. It is administered by a pill. However, it is so strong you will need someone to stay with you a ride to and from the dentist as well as stay with you for a few hours after your procedure until you are steady on your feet and lucid again.

Patients who use this say it changes their life. In fact, they are so relaxed that most people just sleep through their entire procedure. Give this a try, with a different dentist than the one who was such an incompetent disaster.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

Emergency Dentist

When a Dental Crown Feels Off

I had a root canal and dental crown put on a tooth a couple of years ago, but it has really been bugging me lately. It’s not pain, it just awkward. I know that makes absolutely no sense, but it is distracting. My dentist said he can replace it. I let him, but it did not really make a difference. I am not sure what to do. I feel like I’m going crazy. Have you encountered anything like this?

Andrew

Dear Andrew,

Man in pain, grabbing his cheek in need of emergency dental care.

When a dental crown is done correctly and nothing else is wrong that has been missed, you won’t notice the crown at all. It will just fit in with the rest of your teeth. That is not happening for you, so obviously, there is something amiss. You are not going crazy.

Believe it or not, I know a colleague, an advanced and experienced dentist himself, that went through something similar. He too was not being listened to by his dentist, so he switched. When he went in for his first appointment, he asked the hygienist to take a periapical x-ray in hopes of getting some more information. Boy did he!

It turned out that the tooth under his crown was halfway eaten from decay from the inside. He didn’t feel pain because that tooth had a root canal treatment done on it, just as yours did. It was a good thing he kept following up on this because that decay could have spread and caused a massive dental emergency with little warning.

The solution in his case was to have the tooth extracted and replaced with a dental implant. In your place, I would suggest that you go back to your dentist and ask for this same type of X-ray. Follow your gut and until you are comfortable, don’t back down. If he won’t follow up, find a different dentist.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

Dental Emergency

Dentist Won’t Remove My Tooth

I have been having a lot of dental work done. I recently had two root canals done. One of them has never felt quite right. I have a wisdom tooth that is infected and my dentist wants to remove it. I’m all for that. However, I also want to remove the tooth that had the root canal treatment. He won’t do it. I’m waiting until I can get both done. Is there anything I can say to convince him to take that tooth out?

Stacey

Dear Stacey,

A woman holding her jaw in pain

While I am sure you can find a dentist who would be willing to take out the extra tooth that you would like removed, I’m not sure you want to do that. If your dentist thought the tooth was infected, he would certainly take it out. After all, he would make more money taking out an extra tooth. So why is he saying no? The only reason I can think of is he has integrity and is not willing to take your money unnecessarily. In all honesty, I think that is something to be grateful for.

Please don’t put off getting that infected wisdom tooth removed. A tooth infection is serious and will spread. If you think about how close your jaw is to your heart, you do not want the infection reaching there. You are putting yourself in serious risk by holding out to try to convince him to do this other tooth.

If you still want to insist on having both removed, as I said earlier, I am sure you can find a dentist willing to take your money.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

Teeth Whitening

Premium Home Whitening Versus the Dentist

I want to whiten my teeth but I’ve been avoiding going anywhere with the surge of covid cases. I just feel like I need something to cheer me up. Looking online, one kit I see that has some positive reviews is Premium Home Whitening. How does this rank with what I’d get from my dentist? Will it actually whiten my teeth?

Gina

Dear Gina,

teeth whitening trays
Professional teeth whitening trays

I’ll start with the positive about this kit. The teeth whitening ingredient is valid and will whiten your teeth. So, if you decide to use this product and really stick with it, you could get some good results. That being said, I have some concerns.

Disadvantages to Premium Home Whitening

This first one I would not call a disadvantage as much as a red flag. The light they provide does nothing. It is simply a marketing ploy. Why not just sell the kit without it and lower the price. To me, that calls into question the integrity of the company and I’d wonder if the rest of what they list is true. For instance, is the whitening ingredient really the percentage they say it is?

The second is the whitening trays. These are not custom fit the way you would get with your dentist. Instead, you DIY them at home. This causes two problems with the whitening gel. Your saliva can get into the tray, which will weaken the strength of the gel. Now it will take more kits to do the same amount of work. In addition to that, your gel can leak from the tray. Not only does this further weaken the gel, but it puts your gums at risk of irritation. There have been cases where patients needed a root canal treatment as a result of an over-the-counter whitening kit because of this type of leakage.

My Recommendation

I would get your teeth whitening done with your dentist. In the long run, you should save money and it is safer. You mentioned concerns about COVID for not wanting to go in. Dentists are all taking extra precautions to ensure the safety of their patients, especially at this time. Something you could request is to ask to come at a time when they have fewer patients, that way you are not surrounded by as many people. Also, some patients have even requested they wait in their car and the receptionist just texts them when it is time to go back.

I hope this helped.
This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

Affordable Dentistry

Using a Cheap Alloy Instead of a Gold Crown

I have some sensitivities to metals and other dental materials. When I needed a root canal treatment and dental crown, I specifically asked my dentist to provide me with a gold alloy crown so I would have less to worry about. The root canal treatment turned out fine, but I’ve been having some swelling around the tooth. I asked to see the dental certificate and my dentist told me the lab did not send one. I requested him to get one and it turned out the materials were not what I requested. There was only 2% Gold. The rest was 35% Palladium, 30% Indium, 30% Silver, and 3% Zinc. I suspect this is why I am having some swelling, though my dentist insists there are never allergies to these materials. Am I wrong for being upset about this? I’m beginning not to trust him as the cost for the crown was in line with a gold alloy but I received something quite different. Where do I go from here?

Benjamin

Dear Benjamin,

identalloy certificate

I’m going to say up front that I do not believe your dentist did not receive the certificate. By law, the labs are required to send them and the dentist is supposed to place that in the patient’s chart. It appears he wanted to increase his profits by giving you a cheap substitute believing that you wouldn’t have a reaction. I have learned not to say there are NO allergies to something. Each human body is remarkably unique and there is always the possibility that someone will have an allergy to something, even if very rare.

For a dental crown to be considered a gold alloy, it has to meet two qualifications. First, it must be made of at least 60% of a combination of gold, platinum, palladium, and silver. Yours was above that number and meets the first qualification. Second, it must be at least 40% Gold. Yours was only 2%, which is well below the qualification.

I’m going to suggest you ask him to re-do the dental crown with the materials you requested. If he refuses, tell him you will report him to the dental board. He violated the standard of care in two ways. One by misrepresenting what he provided you and two by not having the certificate (or pretending not to). Then, I want you to find a different dentist. One you can trust.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.
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Dental Emergency

My Husband is Being Tortured By Our Dentist

My husband had an accident that caused some damage to his chin and teeth, as well as gave him a concussion. We took him to the ER, then the dentist the next morning. The dentist said everything needed some time to calm down. When it did, one of his teeth started turning dark. Fortunately, he wasn’t in pain. Our dentist said she didn’t see anything and only felt dried blood. From there, she gave him a dental crown. Fast forward a couple of months and he was in severe pain. Our dentist then gave him an emergency root canal treatment. She prescribed him 5 days worth of antibiotics then finished up his root canal treatment a week later. Even after the root canal treatment, the pain continued. The dentist provided him with no pain relief medication. After another week she decided to root canal the tooth next to the one she previously treated. That also did nothing. My husband is in absolute agony and I feel like her lack of caring is border line torture. What should we do to get him the help he needs?

Lisa

Dear Lisa,

Man in pain, grabbing his cheek in need of emergency dental care.

Your husband has been through so much and I can tell how much you care about him. Your dentist has made a couple of big mistakes here. First, when the tooth first started to discolor, it needed a root canal treatment right then. I don’t know why your dentist didn’t do one. It makes no sense to me. The dried blood should have been a giant hint that the tooth was dead, even if the discoloration didn’t tell her that.

Next is the way she handled the root canal treatment itself. The way she provided only five days of antibiotics, but waited seven days to close the root canal tells me that she doesn’t understand how these infections work at all. By allowing the antibiotics to run out, she also allowed the infection to flair back up, then she closed the tooth. No wonder your husband was in pain. She never got rid of the infection and closed it up inside the tooth. Then, she did a useless treatment on the adjacent tooth.

Your husband is not being served well by this dentist. I highly recommend that you call an endodontist first thing in the morning. They are root canal specialists and can get this treated correctly. When you call, let them know what has happened so they can get him some antibiotics and pain relief while they get his appointment ready. I’m certain they’ll schedule him an emergency appointment.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

Dental Emergency

How to Know if a Tooth is Infected?

I am really confused and wondering if one dentist is incompetent or maybe one is just taking me for a ride? I went to the dentist and he told me I had a small cavity. He told me it would only need a small filling. We did the filling and then a few days later the tooth was very sensitive, especially to cold. I went back in and now he is telling me I need a root canal treatment. How can it go from small filling to root canal in such a short time? Is this tooth really infected or am I being taken for a ride?

Connie

Dear Connie,

toothache

I am suspicious of this and think you need a second opinion from someone who can examine you. If there is a tooth infection, an x-ray should show that pretty clearly. Sensitivity to cold could also be the result of a poorly done dental filling. I’m assuming you had a composite filling done. These can sometimes be tricky. If a dentist is used to placing silver fillings, he may not yet have the skills to place a composite filling yet.

One thing to notice is the senstivity. If it starts to happen even when you don’t have anything cold, that would be a concerning sign. In that case, I would get the root canal treatment. It is better to nip these things in the bud before an infection can spread.

If it is just the filling, just having that re-done by someone who understands the procedure for composites will solve the issue.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.

Family Dentist

Angry with Pediatric Dentist

I am so upset right now I am shaking. I had my daughter in for a checkup and he told me there is a cavity on a back tooth and he’ll need to do a pulpotomy. I had some questions. First, what is a pulpotomy? Second, why can’t we just do a filling? Third, if it is a baby tooth, why can’t we just extract it and let the adult one come in? Rather than answer ANY of my questions he said, “Do you ever get tired of questioning experts all the time? Maybe you should trust I am the dentist and know what I’m doing.” I don’t think my questions were unreasonable. AND this is MY child. Not his. Would you mind answering the questions for me so I can decide what to do?

Jennifer

Dear Jennifer,

Four Smiling Children

I am sorry that you were treated this way. I will be happy to answer your questions. Before I do, I am going to suggest you find another dentist for your daughter. You need someone who is on your side and willing to answer every single question and concern you have. It does not have to be a pediatric dentist. There are family dentists who treat both adults and children. Now for your questions.

A pulpotomy is a child’s version of a root canal treatment. They are less involved than the adult versions. It is typically reserved for back teeth and is a last resort at saving the tooth that is infected. This leads to your second question.

If it is a matter of a simple cavity, then a filling will be all she needs. I recommend mercury-free composite fillings as the safest option. Once the cavity spreads to about 30% of the tooth, then a filling will not be enough and you would have to get her a dental crown.

Only if the tooth is infected would you do a pulpotomy. You did not mention that your daughter had an infection in the tooth, just a cavity, so that makes me wonder. It may be in her best interest to get a second opinion.

Your final question was a good one as well. In some cases, it is fine to just extract a baby tooth and wait for the adult tooth to make its appearance. Back molars are different. They have to last until your child is around twelve years of age. Otherwise, that space is left open for too long waiting on the adult molars. The adjacent teeth drift or tip into the spot. When the adult teeth finally do arrive, there is not enough room for them, which leads to crowding and the need for orthodontics.

If a back tooth does have to be extracted, her dentist would need to put a space maintainer there in order to keep the rest of the teeth in place until her adult tooth arises.

I hope this helps.
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Dental Emergency

How Long Can I Put Off a Root Canal Treatment?

I have a tooth that needs a root canal treatment. My wife thinks it is urgent and I need to get it checked right away. There is absolutely no pain from this and I think it can wait, especially since I’ve been laid off. If I absolutely had to, I could take money out of savings and deal with this, but I would rather wait until I had some income again. Is that possible? My wife is absolutely certain I am going to die from this if I don’t see a dentist.

David

Dear David,

Man in pain, grabbing his cheek in need of emergency dental care.

I cannot give you hard and fast numbers, but there are some general guidelines that apply here. First, though, let me explain why your wife is so worried. Believe it or not, there are still people who die from tooth infections. There was a fairly recent case that made the news about a truck driver who died from his tooth. He’d planned on getting an appointment but was too late. That being said, not every infected tooth has to be seen right away. It depends on if it is an active or latent tooth infection.

Signs of an active tooth infection:

  • Current or recent pain
  • Drainage by the infected tooth
  • A pimple on your gums

Any of the above tells me you need to be seen by your dentist and have the root canal treatment done. On the other hand, if your tooth has no pain at all and has not for a while, then you have a latent infection and can afford to put off your root canal treatment for a bit. If the pain returns, call your dentist right away to schedule an emergency appointment.

Is there a risk in waiting?

There are a couple of risks here. One is that the tooth infection blows up quickly causing you to need a more invasive treatment than would have been necessary. A second issue is that your tooth doesn’t hurt for years, but because of what was going on in the background you end up with root absorption and your tooth can no longer be saved. Then, instead of a simple root canal treatment, you end up with a tooth extraction and the cost of a tooth replacement, such as a dental implant.

If you’re in no pain whatsoever, wait and see if the job situation turns around. If it looks like this may be a long-term problem, go ahead and get the treatment while it is simple.

This blog is brought to you by Gilbert Dentist Dr. Matt Roper.